• BURN MEDIA
    • Memeburn
      Tech-savvy insight and analysis
    • Gearburn
      Incisive reviews for the gadget obsessed
    • Motorburn
      Because cars are gadgets
    • Jobsburn
      Digital industry jobs for the anti 9 to 5!

Ecommerce

  • Building customer loyalty in online retailing – a primer

    One of the toughest challenges that ecommerce businesses and online retailers face is earning customer loyalty. A face to face interaction at a brick and mortar store has a far higher chance of building a real connection with a customer than a fleeting online interaction does. Smart etailers and entrepreneurs realise that their customers are central to their success, and it is important to build a lifelong relationship with them. They also understand that earning their customers’ loyalty is no cakewalk and comes only with giant doses of ecommerce wizardry (cue Amazon). Developing a user interface that exceeds expectations, offering...

  • 7 ecommerce trends to watch out for in 2016

    Trends are always changing and ecommerce trends are no different. While this is a great thing, it also presents a challenge. Changing technology can improve and impress, which is why ecommerce store owners need to constantly be on their toes, and keep their eyes and ears open for what’s in the pipeline and figure out how it can help them better their products and services. One can say that technological trends are like fashion. Women’s costumes and men’s suits are always changing, and you need to keep up with the latest to stay relevant. This principle applies to ecommerce technology as...

  • Kaymu is the latest Nigerian ecommerce player to step into the physical world

    Online marketplace Kaymu has officially announced the introduction of Kaymu Village, a move that is largely described as an offline effort aimed to attract those that are still skeptical about making transactions online. "For a long time, customers who bought products through the Internet on Kaymu.com.ng could only complete their payments via bank transfers, cash on delivery and Kaymu Safepay. This prevented those Nigerian consumers who are not able to access the Internet from participating in online shopping and e-commerce. Currently Nigeria only counts about 67 million Internet users in a nation of over 180 million," the company said in...

  • Michael Jordaan’s Montegray backs ‘farm-to-door’ wine startup Port2Port

    Former FNB boss and South African venture capitalist Michael Jordaan has announced an investment into a local "farm-to-door" wine startup, called Port2Port. Figures on the investment, which has been done through Jordaan's VC firm Montegray Capital, are undisclosed. Serving as trustee for the Cape Wine Auction and co-owner of Stellenbosch-based wine farm Bartinney, Jordaan is a well-known wine aficionado. Among his many investments made over the years, Jordaan was also an early backer of the social app Realtime Wine, which closed down in April last year. Jordaan tells Ventureburn via email that it's Port2Port's entrepreneurial team -- co-founders Nicolò Pudel and...

  • Postbox Courier wants to help you save on import costs

    UK-headquartered courier service Postbox Courier has launched in South Africa and is dedicated to shoppers and businesses who purchase and import goods from overseas distributors. According to a press release sent to Ventureburn, the service claims it can save consumers up to 70% in overseas shipping costs. "We have found that many overseas retailers, such as Amazon, Zappos, Light in the Box, Aliexpress and eBay, either don’t offer international delivery on certain products or those that do, charge excessive fees or use unreliable delivery services," explains Co-founder of Postbox Courier, Gary Hamilton. Read more: WeChat set to launch on-demand courier service in SA Postbox Courier was...

  • Takealot rumoured to raise an additional ‘R1bn’

    According to new reports, South African ecommerce giant Takealot is raising an additional R1-billion in funding. The purpose of this round is unclear. In 2010, Tiger Global Management purchased Take2 and relaunched it as Takealot. Since the re-launch, the company concluded a 100% buy-out of another South African ecommerce website, Superbalist, as well as a 46.5% stake in the Mister Delivery Express courier company. As noted official post on the Takealot website from 2014, the company's 2014 US$100-million investment will be used "for continued expansion in South Africa and sub-Saharan Africa." To date, the company has yet to expand outside of South Africa. With...

  • How online food delivery startup Food-i-like is making it outside of Lagos [Q&A]

    The last time I was at the offices of African Internet Group (AIG) in Nigeria’s tech capital city of Lagos, I noticed that there were more members of staff manning Kaymu Nigeria and Jovago Travel sections. The startup that had the least number of employees was the group’s online food ordering platform, Hellofood. This observation made me think about the likelihood of such a surviving outside of Lagos without the support of AIG. I found out there that there is actually a similar service outside Lagos -- in Abuja to be specific. It is called Food I Like and users...

  • Nigerian online marketplace to tap into Africa’s growing arts space

    An online marketplace for art, dubbed The Art Cabal, is set to officially launch in October this year with the hope of attracting independent artists and gallery owners from around the continent's growing arts industry. Similar to US sites like Eyestorm or South African outfits, Unsung Art or Guns and Rain, The Art Cabal wants to be a platform where artists or exhibitors can leverage their presence online. According to a recent press release, many art lovers do not have the time to appreciate and hand-pick the unique roadside artwork that African artists are promoting. Read more This startup lets you buy...

  • Yuppiechef, Takealot take top spots at SA’s eCommerce Awards 2015

    South Africa's top ecommerce websites of 2015 were announced last night in Johannesburg, with major players Yuppiechef and Takealot claiming two top spots each. After filtering through approximately 200 entrants and over 90 000 votes, organiser of the 2015 eCommerce Awards, uAfrica, revealed the top 50 ecommerce players in the country back in August. Seven online shopping businesses were ultimately recognised by the eCommerce Awards, along with an Achievement Award as well as the Best Female Entrepreneur Award. “The eCommerce Awards have previously been exclusively an online event, however in 2013 and 2014 we announced the winners and runners-up at the South...

  • NetFlorist adds MasterPass wallet service to handle over 1.5k daily sales

    South African online floral and gifting service NetFlorist has partnered with MasterCard to implement its digital wallet service, called MasterPass. This would enable the company to not only handle the company's average of between 1 500 and 2 000 daily transactions, but hopefully expand its popularity. The integration is meant to offer customers a more seamless, secure online shopping checkout process, which MD Ryan Bacher describes as being very crucial to NetFlorist: Read more: Ventureburn goes behind the scenes on SA Florist’s Dragons’ Den deal Eighty-five percent of our business is via the NetFlorist website. MasterPass appeals as a payment option as...