Sage Pastel’s My Payroll Online updated with multi-user login, live chat

Sage Pastel Payroll & HR recently announced added new features to the My Payroll Online software to make it easier for entrepreneurs and small businesses to see who gets paid what, when and where.

The new features with the payroll software include support for multiple usernames on a single My Payroll Online account as well as customer service support via Live Chat on the Web. Sage Pastel Payroll & HR notes that this would be especially welcomed by accountants and outsourcing firms that use a My Payroll Online account to administer payrolls for more than one company.

“This eliminates the admin of sharing information via reports,” says Karen Schmikl, business manager at Sage Pastel My Payroll Online. “We have added this feature because we have found that we have many clients who use My Payroll Online to provide payroll services to multiple companies.”

Real-time Live Chat instant messaging, meanwhile, is a popular new support option for My Payroll Online. It introduces a couple of nifty tricks for the user such as the ability to share screens and live data with the consultant. This feature adds a list of existing support channels such as email and telephone.

Schmikl notes that “Web chat is rapidly becoming the preferred support channel because of the convenience it offers busy people who don’t want to wait on hold for telephone support.”

“In an era of instant messaging, people want immediate help,” explains Schmikl. “Live Chat falls in line with this trend. Best of all, free support is now included in the R18 (ex VAT) per employee per month fee for My Payroll Online. This is just another way we make our clients’ business lives easier, and ultimately, give them more freedom to succeed and grow.”