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News • 17 May 2024

NTT DATA Scores Massive Deal to Streamline Salesforce’s App Environment

By Brendon Petersen

Salesforce, the leading AI-powered CRM platform, has tapped NTT DATA to standardise and streamline its vast application ecosystem. This strategic partnership aims to free up Salesforce’s resources, enabling them to concentrate on driving innovation and delivering cutting-edge AI solutions to their customers.

The Japanese tech giant, NTT DATA, will take on the mammoth task of managing and developing hundreds of applications spanning Salesforce’s various cloud offerings, including Sales, Marketing, Service, Experience, and Commerce Clouds. Additionally, the scope encompasses overseeing applications on MuleSoft, Heroku, Slack, and numerous third-party and custom apps.

Lauren Wortmann, VP of Cloud and Enterprise Applications at NTT DATA Middle East and Africa, expressed her excitement about the announcement, stating, “This is a testament to the global relationship and trust that Salesforce places in NTT DATA. In June, we will formally unveil the suite of Salesforce services that we, as NTT DATA Middle East and Africa, will bring to market. We’re thrilled to embark on this journey together, leveraging Salesforce’s cutting-edge technologies to drive transformative outcomes for our clients.”

Aaron Millstone, Chief Growth Officer at NTT DATA North America, highlighted the company’s expertise in managed services and its strong partnership with Salesforce. “Clients across all industries turn to us to modernise their application portfolios, and Salesforce selected NTT DATA due to our more than 40-year history in managed services as well as our global reach and expertise in Salesforce and MuleSoft services,” he said.

Juan Perez, Chief Information Officer at Salesforce, emphasised the benefits of consolidating managed services under NTT DATA’s umbrella. “By consolidating managed services across the Salesforce stack, we can focus on building new capabilities and helping our customers use data and AI to achieve better insights for their users and better productivity for their employees,” Perez stated.

NTT DATA’s prowess in application management and digital services is further bolstered by its recent acquisition of Apisero in 2022, expanding its Salesforce and MuleSoft digital talent ecosystem globally. The company’s strong market position is reinforced by its ranking as the second worldwide provider of Application Implementation and Managed Services by Market Share in 2022, according to Gartner’s Market Share Analysis report.

As the digital transformation landscape continues to evolve, this strategic partnership between NTT DATA and Salesforce promises to unlock new avenues for innovation, enabling both companies to focus on their core strengths and deliver exceptional value to their clients.