Everlytic is more connected to its business partners than ever before. This is after South Africa’s most trusted bulk communication platform company held its…
Whenever a company embarks on a process to create a culture that delights customers and creates loyalty, we usually recognise four very distinct phases…
No business, big or small, has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There…
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order…
Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I…
The evidence is in: Customer-driven companies are far more successful than those that neglect their customers. In fact, I’d go so far as to…
We always enter spring with a renewed sense of optimism and hope, and it’s a time of rebirth, renewal and new growth. While you…
In times of distress, institutions have curators to look after them, but people don’t. This is perhaps the biggest lesson for consumers from the…
We have moved to a place in the business world where our customers are always looking for something different. In many industries, they have…
The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry. But of course, that’s how it’s…
Ask people about the state of customer service and there is a good chance that they will be able to tell you at least…