F5.5G Leap-forward Development of Broadband in Africa The Africa Broadband Forum 2024 (BBAF 2024) was successfully held in Cape Town, South Africa recently, under…
How to keep the excitement going in your startup
Whenever a company embarks on a process to create a culture that delights customers and creates loyalty, we usually recognise four very distinct phases…
6 ways to save your business from difficult customers
No business, big or small, has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There…
How much can small business learn from customer self-service?
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order…
5 customer service obstacles every startup has to overcome
Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I…
16 questions every true customer-driven startup should be able to answer
The evidence is in: Customer-driven companies are far more successful than those that neglect their customers. In fact, I’d go so far as to…
6 tips for giving your startup’s customer service efforts a good spring-cleaning
We always enter spring with a renewed sense of optimism and hope, and it’s a time of rebirth, renewal and new growth. While you…
Are there lessons for startups in the demise of African Bank?
In times of distress, institutions have curators to look after them, but people don’t. This is perhaps the biggest lesson for consumers from the…
Your startup can make magic experiences for nothing: here’s how
We have moved to a place in the business world where our customers are always looking for something different. In many industries, they have…
The big gorilla doesn’t always sit where he wants: why small businesses shouldn’t ape their big counterparts
The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry. But of course, that’s how it’s…
7 customer service trends that startups should know about in 2014
Ask people about the state of customer service and there is a good chance that they will be able to tell you at least…
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