AI isn’t coming. It’s already at your desk. And if you’re South African, chances are you’re ready to hit the ground running. A brand-new…
Salesforce unveils AI-powered customer service revolution
Salesforce has launched a groundbreaking AI-powered customer service solution, Einstein Service Agent, aiming to redefine automated customer interactions. This fully autonomous AI agent, announced…
How much can small business learn from customer self-service?
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order…
5 customer service obstacles every startup has to overcome
Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I…
Nifty250: the photo printing startup making a name (and profit) on social media
It sounds like the kind of pitch that would leave any investor with a disbelieving smile and a pile of cash stashed safely in…
