Inbox icons, subject line sorcerers, CTA kings – the results are in. The 2025 You Mailed It Awards by Everlytic have crowned their champs, with Old Mutual Rewards and Machine_ taking…
Salesforce unveils AI-powered customer service revolution
Salesforce has launched a groundbreaking AI-powered customer service solution, Einstein Service Agent, aiming to redefine automated customer interactions. This fully autonomous AI agent, announced…
How much can small business learn from customer self-service?
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order…
5 customer service obstacles every startup has to overcome
Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I…
Nifty250: the photo printing startup making a name (and profit) on social media
It sounds like the kind of pitch that would leave any investor with a disbelieving smile and a pile of cash stashed safely in…
