Delivering email at scale is a technically challenging endeavour, and getting it wrong could shut down the entire email communication channel. In fact, this…
Building customer loyalty in online retailing – a primer
One of the toughest challenges that ecommerce businesses and online retailers face is earning customer loyalty. A face to face interaction at a brick…
Why you need to start taking customer support seriously
My first job was in product development. Our team consisted of 120 odd people spread out over the third floor of our building. The…
